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Why Choose Markel


Agent Survey
Help us to serve you better

We at Markel Insurance Company appreciate and value your business. Our aim is to provide quality coverage, excellent customer service, and a fair price. 
Please take a few moments to tell us how we're doing. Your input is critical in helping us satisfy your needs and expectations. 
Thank you for helping us serve you better.
Your Name:
Agency:
Address:
 
City:
State: Zip:
Phone Number: Sample: 804-555-2345 x124

Underwriting/Customer Service
Please evaluate our Underwriting service according to the following criteria:
Courteous/Helpful Attitude
Excellent Good Fair Poor
Product Knowledge
Excellent Good Fair Poor
Ability to Resolve Issues
Excellent Good Fair Poor
Accessibility of Staff
Excellent Good Fair Poor
Timeliness in Returning Calls
Excellent Good Fair Poor
Timeliness in Responding/Resolving Issues
Excellent Good Fair Poor
Timeliness of Quotes
Excellent Good Fair Poor
Timeliness of Policies
Excellent Good Fair Poor
Explanation of Renewal Quotes
Excellent Good Fair Poor
Accuracy of Written Documents, including Policies
Excellent Good Fair Poor
Clarity of Invoices & Statements
Excellent Good Fair Poor

Claims Service
Please evaluate our Claims service according to the following criteria:
Courteous/Helpful Attitude
Excellent Good Fair Poor
Product Knowledge
Excellent Good Fair Poor
Ability to Resolve Issues
Excellent Good Fair Poor
Accessibility of Staff
Excellent Good Fair Poor
Timeliness in Returning Calls
Excellent Good Fair Poor
Ease of Completing Claim Forms
Excellent Good Fair Poor
Timeliness in Paying Covered Claims
Excellent Good Fair Poor
Accuracy in Paying Covered Claims
Excellent Good Fair Poor
Content of Claims Reports
Excellent Good Fair Poor

Coverage
Please check the box that most accurately relects your feeling about our current products:
I am satisfied with the level of coverage options Markel currently offers.
Agree Disagree
Markel is willing to customize a coverage plan specifically for my accounts.
Agree Disagree
The plan brochures are easy to understand.
Agree Disagree
I am satisfied with Markel’s pricing relative to the coverages received.
Agree Disagree

Please provide us with any comments or suggestions on how we may improve our coverage or customer service.